Policies

One Life aims to make all its web pages as accessible as possible and strives to comply with accessibility standards established in the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI).

Our web site has been designed to provide a standard layout and navigation throughout the site and to work with all of the most recent versions of mainstream computer operating systems and web browsers, which now include many features designed to help users access web pages to suit them.

If you are experiencing problems accessing any of One Life’s web pages, please contact us and we will be happy to assist and seek a way to the get the information to you in a different form.

Terms and conditions of the One Life website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

www.onelifeservices.co.uk is a site operated by One Life (“We”) which is a trading name for TSA Ltd, which is a limited company registered in England and Wales under registration number 6545728. Our registered office is 20 Crockwell Street, Bodmin, Cornwall, PL31 2DS. We have other offices at Holmedale Health, 34 Denmark Rd, Exeter EX1 1SE.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Changes to the site

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your use of the website

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Questions

If you have any questions about material which appears on our site, please contact tim@onelifeservices.

One Life takes privacy and confidentiality very seriously. This Privacy Policy outlines the type of information we collect and what we do to ensure it remains confidential.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is One Life registered as TSA Ltd at 20 Crockwell Street, Bodmin, Cornwall, PL31 2DS. (registration number 6545728).

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Cookies

A cookie is a small item that is placed on your computers hard-drive when you visit websites. Our server uses cookies to provide IP, browser and time/duration/page information for statistical interest and use of the One Life website uses cookies. Cookies also detect piracy.

If you do not wish to have a cookie on your computer, it should be possible to set your browser to refuse them. Please check your browser ‘help’ function.

Other websites

If you transfer to another website from a link within the One Life site, the One Life Privacy Policy does not apply. We recommend you examine all privacy statements for all third party websites to understand their privacy procedures.

Changes to the One Life Privacy Policy

The current policy was produced and posted onto www.onelifeservices.co.uk on 14 March 2023. One Life reserves the right to modify or amend the policy at any time for any reason.

Contact

If you have any questions about the One Life Privacy Policy, please contact us at tim@onelifeservices.co.uk. Office working hours are Monday to Friday, 9.00am to 5.00pm.

• Accessibility
• Terms of use
• Privacy Policy